As a minimum, our quality system will be reviewed by management on a twice yearly schedule against a prior set agenda, this agenda will be set by the Management Representative. 

Before the meeting can take place each person who is to be present at the meeting will be asked by the Management Representative in advance to prepare a summary of the topics which they have been asked to address in accordance with the agenda below.

• Open items from previous meeting

  • (review of effectiveness of action items taken)

   

• Review of company quality policies, objectives and the organization chart for continuing suitability.

  • (any changes made affecting other policies, procedures, etc.)

   

• Review of effectiveness of the Quality System – Procedures and Forms:

  • (current document changes, changes required)

   

• Internal Audits

  • (review of Internal Audit Schedule, Status of conducted audits: up to date?, Internal Auditors performance, review of Internal Audit reports, discussion of the findings, status of resulting corrective actions: open, closed)

   

• ISO 9001 Surveillance Audits and other external audits

  • (review of the schedule, findings, status of corrective actions, further correspondence with the registrar/auditors)

   

• Review of Customer Complaints, Returns, Inspection Results, Scrap Rates, etc.

  • (presenting of the reports, status of corrective actions taken, trends?)

   

• Analysis of Corrective and Preventive Actions System

  • (status of initiated corrective actions: discussing the delays in implementing, most affected areas, trends, review of  effectiveness of the corrective actions system)

   

• Customer Satisfaction

  • (measurement and achievement of Customer satisfaction)

   

• Vendor Assessment

  • (Vendor evaluation method, Vendor performance: delivery times/returns, new Vendors, disqualified Vendors)

   

• Training needs and Personnel Issues

  • (new hires, any more required, new skills/training required, status of Training Records review)

   

• Resources

  • (new equipment, space, software brought, planned, required, influence of them on the company quality system)

   

• Changes in Regulations

  • (any changes occurred, planned, is the staff aware of them, are any procedures affected)

   

• System improvements/Statement of effectiveness

  • (Company Quality System performance, status of realization of quality plans, changes required to improve the quality, service or efficiency, quality goals)

   

• Other matters

Any actions resulting from the meeting will be listed on the Management Review Minutes with assigned time line and person responsible for closing and followed in accordance with “Corrective and Preventive Actions” Procedure and also as set objectives.

Minutes from the meeting will be taken by Management Representative or a designated alternate and distributed to each attendee.

A Copy will be kept for record purposes by the Management Representative in Quality Records File for minimum of 3 years or hyperlinked to the "Records List".